Our apologies if this comes across as boastful. It is not intended to be so in any way. But in a service-led business such as ours customer say has a huge effect on everyone.

We have worked hard over 15 years to satisfy our customers. We have been fortunate to receive positive reviews and constructive feedback too. But when our customers leave such powerful reviews it impacts us deeply. These words can hardly capture it, but everyone at Junk It has felt such an enormous boost.

A response to our follow-up email

We send every customer an email asking them if their job was carried out timely, and if the experience was satisfactory. Very recently, we heard back from one of our customers after his bin had been removed. His response was in relation to this questionnaire and we are reproducing it for you unfiltered.

1 – Yes, the bin was placed where I had requested, and arrived on time.

2 – Yes, I would definitely use this service again.  The gentlemen on the phone was very helpful, applied a discount that I had asked for that was offered online, and was friendly and courteous.  In today’s world, brands are defined by the experience they provide (not the product or service they offer).  Junkit shows that great service drives loyalty, which then will drive retention and growth.  It’s the new paradigm and junkit already has it mastered.

– KT

A truly humbling response. Especially considering this is a paying customer and we are not digging around for compliments just feedback.

Our core service mission

Let’s be honest. Even with our best efforts and 99 of 100 customers being satisfied with our service, there will be at least one instance when we have let our customer down. Whether it is our failure to meet the expectations we set, circumstances conspiring against a smooth job or just not being able to mitigate deficiencies in service are, however rare, a reality. Make no mistake, such failure is a great teacher.

And that’s why customer recognition such as this is so important for us. It makes us want to do better. It energizes our entire operation. We are charged up to ensure that great value and service experience are assured for all our customers.

Bin rental is a very service-led business

Ours is a very customer-centric business. Dumpsters and garbage bins are purely utilitarian tools. If you wanted the hassle of finding, placing and removing a large dumpster then you would have done it yourself. If you are renting a dumpster from us, we understand you want convenience and seamless service.

We work on the knowledge that it’s the care we take that will make the difference in your experience. And that’s why you’ll want to work with us again. We don’t teach our employees and managers that the customer is always right. That’s doesn’t capture the spirit of what we want to offer. We don’t want us to react to customer’s demands.

No, we proactively make sure that every one of our customers receives the best service and care from start to finish. Objectively, we have to provide a good deal to customers.

From everyone at Junk It our sincerest thanks to KT for taking the time for the response. It has been a huge boost for everyone. Be rest assured we will only aim higher.

Get in touch with us to get a quote for your bin rental and find out how we’ll make the whole experience really easy for you.

We’re proud to announce that for the fourth year in a row, Junk It! has been named the winner of HomeStars’ Best Of Award!

Source:cargocabbie.ca

Junk It has been providing affordable junk removal services to homes and businesses, including construction sites, retail stores, and offices since 2002. Our hassle-free service has resulted in a steady rise to the top of the garbage removal services in Toronto and four other major cities across Canada, which has contributed towards us winning this prestigious award yet again.

What is HomeStars Best of Award?

Winners of the Best of Award are the top performers on HomeStars, and range from independent companies to larger retailers. Winners are chosen using different criteria, including homeowner reviews and their responsiveness to homeowners.

The Founder and CEO of HomeStars, Nancy Peterson, stated that winning these awards is a true testament to a contractor’s quality of work, and could just as well be considered as the People’s Choice Awards because the outcomes are based on the reviews shared by homeowners.

Six Time Winners!

In this regard, it is a great honour and accomplishment to be recognised with a HomeStars Best of Award for the 6th year now. Junk It! first won this award in 2009, and again in 2010, 2013, 2014, 2015, and now 2016, making us the top rated junk removal company in the Greater Toronto Area.

We wish to express our gratitude to all of our amazing clients and staff who made this happen!

Why Our Customers Love Us

Junk It! offers a range of services, including the full service garbage removal option whereby we arrive at the site, load your junk, clean up, and get rid of all your trash safely without requiring you to do a single thing; and the self service (DIY) option, whereby we deliver the appropriate size of bin or dumpster that you rent from us, and leave you to sort out your junk at your own pace. When you’re ready, we’ll come and pick up your dumpster and get rid of your junk; you don’t even need to be home for the pick-up.

Our exceptional junk removal and bin rentals services have wowed tens of thousands of customers in only 12 years; and if you book online at www.junkit.ca, you SAVE $15 towards the price of your junk removal. Additionally, to aid in the efforts to conserve our environment, we make sure to donate and recycle as much as possible, which sometimes accounts to 60 percent of what we pick up!

We’d like to thank our amazing team of professionals for their superb professionalism and unmatched customer service for helping us yet again be dubbed the best!